Wednesday 18th May, 2022
“Building the Future of Commerce Experiences”
Here’s what’s in store at our 1-day, multi-timezone ecommerce marathon!
Los Angeles | New York | London | Stockholm | Sydney
12.30am LA
3.30am NY
8.30am LDN
9.30am STHLM
5.30pm SYD
Welcome to NES 2022
Kicking off NES 2022 and introducing this year's theme, “Building the Future of Commerce Experiences”, is our very own, Jim Lofgren. Tune in for a summary of what you can expect over the day.
Jim Lofgren
Chairman & CEO
NES & Nosto
Sponsored by:
12:35am LA
3:35am NY
8:35am LDN
9:35am STHLM
5:35pm SYD
The Future of Commerce Starts with People
Join leading digital commerce agency, Overdose, as they talk to the NES crowd about how the right people, culture, and diversity are the foundations to commerce success in 2022 and beyond...
Paul Pritchard
Group Chief Executive Officer
Overdose
Sponsored by:
1am LA
4am NY
9am LDN
10am STHLM
6pm SYD
The Future of Checkout: Identity-Powered Commerce for a Shopper-Centric Approach
Shopper expectations are set by Amazon and other major marketplaces. The way to compete is to address and surpass these expectations. In this keynote, Paul Longhenry will cover how a winning checkout and payment orchestration continually converts shoppers. Expect insights on: - Why identity-powered commerce creates more value for both shoppers and merchants - How opt-in shopper identity can help merchants overcome the unfair advantage of Amazon and major marketplaces - How opt-in identity will enable checkout, payments, and post-purchase experiences that are consistent, and inspire shopper trust
Paul Longhenry
VP of Corporate Strategy
Bolt
Sponsored by:
1.30am LA
4.30am NY
9.30am LDN
10.30am STHLM
6.30pm SYD
Track 1: Brand Purpose and Honesty in Marketing
Concerns around topics such as diversity and the environment have deepened over the pandemic, and consumers have been active participants. Many brands have responded to this, presenting products, services, missions, purposes as “diverse”, “environmentally friendly”, and more. But do all these brands stay true to these values, and to what extent do their customers care? In this keynote, Trustpilot explore the findings of our recent consumer research that surveyed 1000 respondents across 7 markets, and share recommendations on how brands can integrate purposefulness into all aspects of the organization.
Gillian Harris
Head of Marketing Program Management
Trustpilot
Sponsored by:
Track 2: The Future of Customer Acquisition & Retention
Join Eastside Co. as they work through some of the challenges faced by the increasing cost of acquisition and why post-purchase retention is more important than ever. Listen-in to understand more about the landscape right now and what this means for your ecommerce future. Hosted by Eastside’s CMO, Louis Thompson, alongside CEO, Jason Stokes, and their in-house Optimisation and Growth Specialist, Claire Blacker.
Jason Stokes
Founder & CEO
Eastside Co
Louis Thompson
CMO
Eastside Co
Claire Blacker
Optimisation and Growth Specialist
Eastside Co
Sponsored by:
2am LA
5am NY
10am LDN
11am STHLM
7pm SYD
How TALA and SHREDDY Founder, Grace Beverley, Scaled an at-home Ecommerce Business into an Online Fitness Empire
Join us for this fireside chat with the Forbes 30 Under 30 retail and ecommerce leader who’s paving the way in direct-to-consumer fitness, as we discover the secrets to scaling a global online brand in 2022.
Grace Beverley
Founder & CEO
TALA & SHREDDY
Tim Richardson
Founder & Host
Fern Studios & Your Basket Is Empty
Sponsored by:
2.30am LA
5.30am NY
10.30am LDN
11.30am STHLM
7.30pm SYD
Tailoring Personalized Experiences for Each Shopper at Scale: A Q&A with Wilkinson Sword
Learn how Wilkinson Sword channels its 250 years of building customer relationships into scalable online 1:1 experiences for their audience—and converts shoppers at a rate that’s 20x higher than your industry average.
Ben Ford
Ecommerce Manager
Wilkinson Sword, an Edgewell brand
Ben Miller
Senior Director, Customer Success & Support
Klaviyo
Sponsored by:
3am LA
6am NY
11am LDN
12pm STHLM
8pm SYD
Scaling Your Tech Stack for Success in Shopify Plus
Hear from Shopify Plus, and a handful of key partners about how brands, agencies, and vendors are coming together to deliver unparalleled ecommerce experiences on the platform that engage, delight, and retain shoppers.
Tim Richardson
Founder & Host
Fern Studios & Your Basket Is Empty
Paul Gray
Product Marketing Lead, Ecosystem
Shopify Plus
Stephen Jones
Enterprise Partner Manager
Gorgias
Beth Moriarty
VP Product and Corporate Marketing
YOTTAA
James White
Director of Partnerships, EMEA
Klaviyo
Fiona Stevens
Head of Marketing
Loyaltylion
Frank Zimmermann
Global Head of Partnerships
Nosto
Sponsored by:
4am LA
7am NY
12pm LDN
1pm STHLM
9pm SYD
Hitting the Mark! Highlights from Dotdigital’s Global Ecommerce Benchmark Report
Dotdigital’s annual Hitting the Mark report is back for its 11th edition. Much has changed since the previous report, and shifting consumer habits have placed a higher demand on ecommerce brands worldwide. The industry has faced a period of unprecedented growth, but how well have marketers adapted to these new demands? Dotdigital discuss their findings, including: -How to stand out in the inbox with email best practices -Winning tactics from across the industry -Secrets to conversion-driving experiences -Plus, much more!
Gavin Laugenie
Global Head of Content
Dotdigital
Sponsored by:
4:30am LA
7:30am NY
12:30pm LDN
1:30pm STHLM
9:30pm SYD
In Conversation with Rick Watson: Headless Commerce
Ecommerce has evolved rapidly in recent years, giving rise to one area that remains a hot topic: headless commerce. This session’s panel discussion will explore the future of headless commerce, unveiling the key lessons retailers need to know before taking their first steps to this approach.
Rick Watson
CEO & Founder
RMW Commerce Consulting
Tim Richardson
Founder & Host
Fern Studios & Your Basket Is Empty
Andrzej Dąbrowski
Co-Founder & CTO
Shopstory
Tony Majidi
Sales Director - Benelux & Middle East
Akeneo
Sponsored by:
5:30am LA
8:30am NY
1:30pm LDN
2:30pm STHLM
10:30pm SYD
The Perfect Match: Why Merchant Growth Depends on the Right Partnerships
With a myriad of agencies to choose from and specialist technologies everywhere we look, it can be difficult to know who to bring on board as an ecommerce merchant. In this session, leading agency, Space48, and their client, Furniturebox, discuss the considerations upon vendor selection and why choosing the right partners is fundamental to growth. Diving into Furniturebox’s own challenges as a scaling “considered commerce” brand, this session’s a must-see for those in the home furnishings industry hungry for growth.
James Ewens
Head of Ecommerce
Furniturebox
Pete Robertshaw
Head of Commerce Consulting
Space48
Tim Richardson
Founder & Host
Fern Studios & Your Basket Is Empty
Sponsored by:
6am LA
9am NY
2pm LDN
3pm STHLM
11pm SYD
Inside Dermalogica's Online Personalization Secrets that Increase Conversions and AOV
Hear from Eddie Dunk, Ecommerce Conversion Manager at Dermalogica, on how he optimizes the brand’s online store with leading Commerce Experience Platform, Nosto (including their smart, face-mapping technology). Joining Eddie will be the brand’s Customer Success Manager at Nosto, who, together, will cover how to boost sales and revenue while also touching on the types of online experiences customers have grown to expect.
Eddie Dunk
Ecommerce Conversion Manager
Dermalogica
Ellen Grace
Customer Success Manager
Nosto
Sponsored by:
6:30am LA
9:30am NY
2:30pm LDN
3:30pm STHLM
11:30pm SYD
TRACK 1: Best in Class: Flaconi’s Journey to Composable Commerce
Hear how Flaconi moved to Composable Commerce by using Frontastic’s stack. This customer journey dialogue sees two industry-leading experts, focusing on the challenges of moving from an older, monolithic stack to a completely new, composable tech stack. They’ll also share some technical considerations when looking to offer a greater e-commerce experience to customers.
Adeel Younas
Head of Engineering
Flaconi
Peter Sunna
Chief Product Officer
Frontastic
Sponsored by:
TRACK 2: Wayflyer x True Classic Tees: Funding and Growing Your Ecomm Brand
We welcome Jack Pierse, Co-founder and CFO of Waylfyer, to speak all things ecommerce with Matthew Winnick and Gary Cooperman, Co-founder and CFO (respectively) of True Classic Tees. They discuss how to propel your ecommerce brand and scale, including the impact of flexible finance and funding.
Jack Pierse
Co-founder and CFO
Wayflyer
Matthew Winnick
Co-founder
True Classic Tees
Gary Cooperman
CFO
True Classic Tees
Sponsored by:
7am LA
10am NY
3pm LDN
4pm STHLM
12am SYD
The Keystone to Providing a Compelling Omnichannel Experience Your Customers Expect
Online search engines remain the primary way consumers shop—to find advice and information. However, consumers also still rely on in-store sales teams as a crucial source of information when making purchases. Consumers want an integrated, omnichannel approach to shopping, not just a digital one, and to deliver this, accurate and up-to-date product information is crucial for your sales and conversions. Consumers increasingly need three types of information: technical, functional and emotional. This session dives into how this holy trio makes people comfortable in spending their money with you.
Ali Hanyaloglu
Senior Director of Product Marketing
Akeneo
Sponsored by:
7:30am LA
10:30am NY
3:30pm LDN
4:30pm STHLM
12:30am SYD
Putting Your Brand’s Biggest Fans to Work in the Creator Economy
In the creator economy, brands and retailers must harness two key things: relevance and authenticity. Buried within the content consumers create are the most relevant, authentic, and trusted brand experiences that people crave–and ones that brands can’t manufacture. In this discussion, we unpick the role of UGC in today’s influencer-obsessed world and how retailers can leverage it to win big.
Damien Mahoney
Chief Strategy Officer
Nosto
Tim Richardson
Founder & Host
Fern Studios & Your Basket Is Empty
Mazie Fisher
Co-Founder
Beija London
Sponsored by:
8:30am LA
11:30am NY
4:30pm LDN
5:30pm STHLM
1:30am SYD
How to Build Loyalty in the Opt-out Era
We’ve been living in a golden age of ecommerce, where customer data has been readily available and used to power much of our marketing activity. Today, with changes such as GDPR, IOS updates and impending cookie limitations, we are entering a new, opt-out era. In this session, LoyaltyLion speak through how to overcome the difficulty of capturing the data required to generate ROI from traditional acquisition activity, and delivering personalized experiences that retain customers and create longer-lasting relationships.
Fiona Stevens
Head of Marketing
LoyaltyLion
Sponsored by:
9am LA
12pm NY
5pm LDN
6pm STHLM
2am SYD
The Future of the Online Marketplace
The online marketplace is predicted to top up to a growth of 6.5 trillion dollars by 2023. As marketplaces quickly become the future of the online economy, which technologies are readily available to help us succeed and win? Get the lineup in this session, hosted by Tim Richardson.
Tim Richardson
Founder & Host
Fern Studios & Your Basket Is Empty
Wilhelm Hamilton
CEO
Reclaimit
Jessica Young
Founder and CEO
Bubble Goods
Meghan Asha
CEO
Foundermade
Sponsored by:
10am LA
1pm NY
6pm LDN
7pm STHLM
3am SYD
TRACK 1: Smooth Sailings to Help You Scale: Building A Connected Supply Chain for Seamless Business Flow
This panel depicts the latest industry data on global ocean freight, inventory forecasting, and optimization strategies for middle-and-last mile logistics. Come along to learn how merchants can discover an innovative managed freight approach to offset supply chain congestion, optimize distribution, and bring products to market faster and more reliably. You’ll learn how to: -Streamline inventory transport from Asian manufacturing hubs to global fulfillment centers, reducing costs, customs delays, and time-in-transit -Drive supply chain efficiency and reliability with automation, AI, and strategic inventory placement -Build a connected supply chain ecosystem to maximize visibility and improve forecasting with real-time data, using the latest platform technology.
Chase Pickett
Senior Business Development Manager
Flexport
Kevin Marvinac
VP of Partnerships
ShipBob
Jonathan Oates
Solutions Consulting Manager
ShipBob
Sponsored by:
TRACK 2: 3 Tactical Tips to Transform Customer Support into a Profit Center
In this discussion, Michael Potters, Strategic Partner Manager at Gorgias, will be sharing how the highest performing merchants on Gorgias (Steve Madden, Timbuk2, Marine Layer) drive revenue through customer support, with 3 tactical tips.
Michael Potters
Strategic Partner Manager
Gorgias
David Rose
Co-Founder
Zoey Sleep
Sponsored by:
10:30am LA
1:30pm NY
6:30pm LDN
7:30pm STHLM
3:30am SYD
In Conversation With… Brian Lee
Brian Lee was the Co-founder and CEO at The Honest Company, ShoeDazzle, and Legalzoom. While currently at BAM Ventures as Co-founder and CEO, this prolific venture capitalist will discuss what it takes to build a billion-dollar ecommerce empire, welcomed by Tim Richardson.
Brian Lee
Co-founder & Managing Director
BAM Ventures
Tim Richardson
Founder & Host
Fern Studios & Your Basket Is Empty
Sponsored by:
11.30am LA
2.30pm NY
7.30pm LDN
8.30pm STHLM
4.30am SYD
Achieving Scalable eCommerce Growth in 2022 and Beyond
After setting the bar high in 2021, brands are under pressure to achieve fast and scalable eCommerce growth this year. The problem? The traditional eCommerce revenue model is under attack. Online traffic is falling to record levels during the pandemic and customer acquisition costs are rising. To achieve growth in 2022, brands must maximize current traffic, optimize conversion rates, reduce bounce rates, and improve the digital experience. The question is, how? In this session, leading Shopify brands, Brooklinen and Happiest Baby, will share actionable steps to create unique, personalized, and innovative digital experiences that will help brands attain their online growth goals.
Lexi Montée Busch
Vice President, Marketing & Communications
Happiest Baby
Kate MacCabe
VP Product
Brooklinen
Beth Moriarty
VP of Product and Corporate Marketing
YOTTAA
Sponsored by:
12pm LA
3pm NY
8pm LDN
9pm STHLM
5am SYD
NES 2022 Awards Show
Ending the day with a bang, we reveal the winners and finalists of our NES 2022 Awards! Join us in putting our hands together for leading brands, agencies, and technology solutions within our ecosystem across each North America, the UK, Nordics and APAC regions. You won’t want to miss the big show!
Brian Lange
Co-Founder
Future Commerce
Sponsored by:
12:40pm LA
3:40pm NY
8:40pm LDN
9:40pm STHLM
5:40am SYD
Closing Remarks
Finally, we welcome Jim Lofgren back to the stage to round the day out with a few concluding remarks, as NES 2022 comes to a close.
Jim Lofgren
Chairman & CEO
NES & Nosto
Sponsored by: